Technical Support


SafetySend - Technical Support System

Thank you for taking the time to use this system.  Your issue is very important to us and we want to respond as quickly as possible.  It has been our experience that detailed support tickets submitted through this system are resolved faster and with superior results than any other method.   Over 90% of our support requests are simple password changes.  Click here for Password Recovery Tool  to reset your password now. Your company security officer may also reset the password for you.

If your problem is more complex, our system will assign your support request to the next available team member and you will get a response based on priority of the event.  Most trouble tickets are resolved in a matter of minutes, some may take as long as 24 hours.   This system allows you to track the progress of your support ticket so you are aware of the steps taken to resolve your issue.  

 The most important thing you can provide is the detail about your situation.  When did you first experience the problem, have you made any software upgrades recently, have you checked with your local IT support staff, what did you expect to happen?

Please provide the following information about your trouble experience in as much detail as possible.

Thank you again for your patience.

Username *         
(Please enter your secure username in format)
First Name *      
Last Name *      
Email *    
(The email address where you want the support staff should contact you regarding this trouble ticket . Please give any alternate email id incase you are having problems receiving emails on your secure account)
Phone *      
Subject *      
Comments *      





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